Lorraine Guth is the President of Motivations by Mouth, Inc. In addition to 18 years working as a scheduling coordinator and business administrator, she effectively managed her husband’s dental laboratory. Her specialty is achieving treatment compliance through the use of active listening and effective questioning skills in the dental environment.  She conducts in-office practice management consultations exclusively for dentists to create organization, increase profits, and the development of patient relationships that last.  Motivations by Mouth has created a series of dental wall art and recare cards that promote quality dentistry in a way that appeals to your patients. She is currently speaking and consulting in the United States and Canada.   Her recent speaking engagements include the AGD National 2007 session in San Diego, PAGD mastership track program (PEAK), Indiana Dental Association annual session 2007, New Jersey Annual Session 2007, ITI 2008 National Congress, and the San Diego AGD 2008 annual session.

Team Centered Case Presentation for Economically Challenged Times

Are your treatment recommendations falling on deaf ears? Learn simple communication techniques to interview your patient, understand their concerns, and present information in a way that makes sense to them. Use a team approach and effective questioning techniques to be more effective in less time!

This course will help you: 

• Make the right first impression.  Positively impact the snap judgements your patients make.
• Understand the importance of ATTITUDE and how it impacts patients decision making.
• Learn how tone and body language affects your patient’s perception of your message.
• Make verbal and non-verbal communication more TIME EFFICIENT!

• Improve your patient exam and interview process. 
• Learn how team members can prepare patients for treatment discussions.
• Address your patient’s objections with comfort and confidence.
• Explain treatment options in a more patient friendly manner.
• Ask the right questions.  Get past “I want to think about it.”.